Terms and Conditions:
Refund and Exchange
Customer may request for the return or exchange of the Product within Seven (7) days from the date of purchase. It shall be strictly NO REFUND or EXCHANGE in any of the following circumstances:
- The product was damaged due to customer
- The packaging of the Product is damaged and not able to resell
- The product content has been significantly reduced by 20% due to customer’s consumption
- Return will require all free items / complimentary items to be eligible for a FULL REFUND. Otherwise, price of the missing item will be deducted from amount refundable.
- Items sold under clearance (short expiry items) sale are NOT EXCHANGEABLE / REFUNDABLE.
- Refunds will only be processed once we have received and checked the returned item(s)
- Refund & Exchange will not be entertained if the purchase was being refunded or exchanged before.
- Please allow the refund to be processed in Ten (10) days upon receiving all return items and complimentary items.
- The refund amount will only be credited to the customer’s account but not other 3rd parties.
Received the wrong product/my item received is defective.
We will make things right!, Please send us a clear photo to firstname.lastname@example.org for us to process the necessary action.